ServiceDesk Plus SaaS HelpDesk
By ManageEngine
ManageEngine ServiceDesk Plus Cloud for Android offers cell entry on your technicians to entry the tickets out there on the web at http://ondemand.manageengine.com/service-desk/index.html .This Android App ensures that your technicians carry your IT servicedesk with them and service the end customers faster and higher.
Requester also can Add, View, Re-Open and Reply requests.
App Features:
* Create, Update, View IT assist desk requests
* Filter requests based mostly on criteria
* Assign, Pick Up or Merge requests
* Resolve, Notify users and Close requests
* Track time spent by including Worklogs
* Add Notes to the requests
* Search for requests by subject, request Id, precedence, requester status.
* Reply and View conversations
* Add or update Resolution to a request
* Add Reply requests with attachments .
* Google Apps SAML login in addition to the Zoho login
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