VisualSupport - RemoteCall
By RSUPPORT Co., Ltd.
Rsupport’s VisualSupport - RemoteCall resolution makes use of the client’s cellular system digital camera to stream HD video of the difficulty(s) they’re experiencing in actual-time. By utilizing Rsupport’s video support solution, assist representatives are able to see exactly what the shopper is experiencing and remove the necessity for purchasers to relate their issues. Additionally, clients are in a position to stream and obtain assist from virtually any location via a Wi-Fi, 3G, or LTE connection.
• Improve First Call Resolution
• Reduce Time to Resolution
• Increase Overall Satisfaction
Key Features
1. Real-time Video Streaming
Support representatives are capable of see precisely the problems the customer is experiencing through a real-time video stream.
2. Screen Capture
Analyze issues extra effectively by taking a screenshot of what the shopper is streaming.
3. On-screen Drawing
Mark important areas for the shopper to see to speak certain points extra clearly.
4. Easy to Connect
All the customer needs to do to get related is input the 6-digit connection code supplied by the help consultant.
Receiving Video Support - Customers
1. Download, install, after which launch the VisualSupport application.
2. Enter the 6-digit connection code provided by the assist consultant, then click ‘OK’.
3. Engage in real-time video assist.
4. Close the applying once video assist session has ended.
* Android OS 4.0~6.0 Recommended
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